Cancellation & Rescheduling Policy

At The Portrait Office, every photography session is thoughtfully scheduled and reserved specifically for you. We understand that plans can change, and we are happy to accommodate schedule adjustments whenever possible.

Rescheduling

We kindly ask that you provide at least 24 hours’ notice if you need to reschedule your session.
Your first rescheduling request is complimentary. Any additional schedule changes will be subject to a $100 rescheduling fee per change. A maximum of four rescheduling requests may be made for a single booking. Additional changes may result in cancellation of the session and a charge equal to 100% of the reserved service amount.

Late Cancellations & No-Shows

Appointments canceled, missed, or rescheduled with less than 24 hours’ notice will be charged 100% of the reserved service amount. Because your appointment time is reserved exclusively for you, last-minute changes may prevent us from offering that time to another client and may also affect the schedules of our photographers and team members.
Clients are responsible for keeping track of their scheduled appointment date and time.

Late Arrivals

If you arrive late, your session may be shortened in order to avoid affecting the next scheduled appointment. Unfortunately, we cannot extend a session beyond its originally reserved time due to late arrival.
We understand that photography sessions may occasionally begin or end approximately 10–15 minutes outside of the scheduled time due to traffic, location access, setup requirements, or other circumstances related to an on-location photography session.

Weather & Circumstances Beyond Our Control

If a session must be rescheduled due to circumstances beyond either party’s reasonable control — including severe weather, power outages, unsafe travel conditions, building access issues, emergencies, or other unforeseen events — we will work with you to reschedule the session without a rescheduling fee.
The safety of our clients and team will always take priority.

If We Need to Reschedule

We believe our policies should be fair to both our clients and our team. If The Portrait Office needs to reschedule your confirmed session with less than 24 hours’ notice for reasons within our control, we will work with you to arrange a new date and provide an appropriate accommodation or credit toward your rescheduled session.

Cancellations & Refunds

You may cancel your photography session within 24 hours of making your payment and receive a full refund, provided the cancellation is not made within 24 hours of the scheduled session time. After the initial 24-hour cancellation period, payments are subject to the cancellation and rescheduling terms outlined above.

Questions

If you have any questions regarding our Cancellation & Rescheduling Policy, please contact us at info@portraitoffice.com.

By booking and submitting payment for a photography session with The Portrait Office, you acknowledge and agree to the terms of this
Cancellation & Rescheduling Policy.